1. Information We Collect

When you submit an assessment request through our website, we collect the following personal information:

Your name
Your email address
Your mobile number (optional)
Information about your frames (brand, material, description of damage)
Photos of your frames that you upload

2. How We Use Your Information

We use the information you provide solely to:

Assess your frame repair request
Provide you with a repair quote
Communicate with you regarding your repair
Process and return your completed repair

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Photo Handling

Photos you submit are transmitted directly to our repair team via encrypted email. They are used only to assess the condition of your frames and are not stored in any cloud service or third-party platform.

4. Data Retention

Assessment information and photos are retained only as long as necessary to complete your repair and for a reasonable period afterwards in case of follow-up queries. We do not maintain a permanent customer database.

5. Communications

By submitting an assessment, you agree to receive email communications from us relating to your repair enquiry. We will not add you to any marketing mailing list without your explicit consent.

6. Security

Assessment submissions are transmitted over HTTPS. Our email systems use industry-standard encryption. While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure.

7. Your Rights

Under Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information

To exercise any of these rights, contact us at contact@optifixlab.com.au.

8. Cookies

This website does not use tracking cookies or third-party analytics services. We do not use Google Analytics, Facebook Pixel, or similar tracking tools.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions or concerns, please contact us at contact@optifixlab.com.au.

Privacy Policy