How OptiFixLab Works
Getting your frames repaired is straightforward. Four simple steps from first contact to your doorstep.
Australia-wide mail-in repair means you can send your frames to us from anywhere in the country.
Simple. Fast. Stress-Free.
Getting your frames repaired is straightforward. We handle everything from assessment to your doorstep.
Submit Photos
Upload clear photos of your damaged frames via our assessment form or WhatsApp. Include the damage area and overall frame condition.
Receive Assessment
We review your photos and respond with a detailed repair quote within one business day. No obligation to proceed.
Send Your Glasses
Once you accept your quote, securely package your frames and post them to us. We recommend registered post for tracking.
Repair & Return
Our specialist technicians repair your frames to a high standard, then return them to you with our complimentary Care Package included.
Submit Photos
Upload clear photos of your damaged frames via our assessment form or WhatsApp. Include the damage area and overall frame condition.
Receive Assessment
We review your photos and respond with a detailed repair quote within one business day. No obligation to proceed.
Send Your Glasses
Once you accept your quote, securely package your frames and post them to us. We recommend registered post for tracking.
Repair & Return
Our specialist technicians repair your frames to a high standard, then return them to you with our complimentary Care Package included.
You pay after your repaired frames are delivered back to you — not before.
Packing Your Frames
Once you've accepted your quote, here's how to safely prepare your frames for transit.
Use a rigid box
A small cardboard box provides far better protection than an envelope.
Wrap in bubble wrap
Wrap your frames at least twice and secure with tape before boxing.
Send via registered post
Tracked post gives you visibility and coverage if anything goes wrong in transit.
Not sure which repair your frames need? See our repair services by material and damage type.
Complimentary OptiFix Care Package
Included with every completed repair — your frames are returned professionally serviced and in optimum condition.
Want to protect your frames between services? Read our eyeglass care guide.
Shipping Questions
Want a faster response? Submit your photos directly via WhatsApp.
WhatsApp AssessmentReady to Start?
Submit your free assessment and we'll respond within one business day.
🚚 Free return shipping included on every completed repair